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Privacy Policy
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Business:
Conduit Trades
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Effective:
January 1, 2026
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Overview
Conduit Trades ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, submit a service request, or interact with our communications. By submitting your information through our website or forms, you agree to the terms of this policy.
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01 — Information We Collect
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Personal Information
When you submit a service request, book an appointment, or contact us, we may collect your name, phone number, email address, home or property address, and details about the service you are requesting.
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Communications Data
We maintain records of your communications with us including emails, text messages, and appointment history to provide consistent, high-quality service.
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02 — How We Use Your Information
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Service Delivery
To respond to your service request, schedule appointments, send confirmations, reminders, and follow-up communications related to work performed or requested.
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SMS & Email Communications
By submitting your contact information, you consent to receive SMS text messages and emails from Conduit Trades related to your service request, appointment reminders, follow-ups, and satisfaction requests. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or clicking Unsubscribe in any email.
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Business Operations
To improve our services, maintain records for billing and project history, and comply with applicable laws and regulations.
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03 — SMS Consent & TCPA Compliance
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Express Written Consent
By providing your phone number and submitting a service request form, you expressly consent to receive automated SMS text messages from Conduit Trades. This consent is not a condition of purchase or service. You may revoke consent at any time.
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Message Frequency
Message frequency varies based on your service activity. You may receive messages related to appointment confirmations, reminders, follow-ups, and review requests.
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Opt-Out Instructions
To stop receiving SMS messages, reply STOP to any message. To request help, reply HELP. Opt-out requests will be honored within 10 business days. Message and data rates may apply.
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Not a Condition of Service
Your consent to receive SMS messages is never required as a condition of receiving services from Conduit Trades.
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04 — Data Sharing & Third Parties
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We Do Not Sell Your Data
Conduit Trades does not sell, rent, or trade your personal information to third parties for marketing purposes.
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Service Providers
We may share your information with trusted service providers who assist us in operating our business (such as scheduling software, CRM platforms, and communication tools). These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
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05 — Data Retention
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We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request within 30 days subject to any legal retention requirements.
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06 — Your Rights
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You have the right to:
● Access the personal information we hold about you
● Request correction of inaccurate information
● Request deletion of your personal data
● Opt out of SMS communications at any time by replying STOP
● Opt out of email communications at any time by clicking Unsubscribe
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07 — Contact Us
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08 — Policy Updates
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We may update this Privacy Policy from time to time. Any changes will be posted at this URL with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
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